However, if you are having problems, PLEASE do not hesitate to contact us. We're accustomed to providing personalized customer service. Those of you that have been doing business with us for some time are used to that though! E-mail links are provided ALL over the site, so you should never have a hard time finding our e-mail address. Many of you have requested images be made available, especially of decals. We're going to be working very hard over the coming months to include images of as many products as possible. As they become available, they will replace the "Image Unavailable" label with a thumbnail of the product. This will be a link to a larger image so you can have a good look at what you're buying. All we ask is for your patience as it's a long process to scan and photograph everything! Of couse, the images are for the strict use of VictoryModels.com, if you have any interest in using them for any purpose personal or commercial, you must contact us with a written request.

All prices listed are in $US. We accept credit card payment via VISA and MasterCard. We are working to expand this, but for now, these are all we can accept.

How to Pay: When you are finished browsing the site and adding items to your cart, select Current Order from any of the links on the page (usually at the top and at the bottom). This will take you to a summary view of what you've added to your shopping cart. At this point you can either continue to shop, add the items to your "wish list" (or saved order) or check out. These are the three buttons at the bottom of your listing on the current order page.

Once you're finished shopping and have selected Checkout, you will be presented with the first of the three checkout screens. The first thing it will ask you to do is to enter your e-mail address and password. If you've been to the site before and have entered your billing and shipping information, entering these two items will automatically populate the rest of the screen. If you are a first time customer, enter these values and remember your password as it will be the key to accessing your account in the future (don't worry there are always facilities to retrieve your password).

When you are finished loging in/entering your information, you will be asked to select your shipping type and then your payment type, your payment can be using one of four options:

Credit Card: This is the most straight forward option. Upon selecting Continue Checkout, the system will ask you to enter your card information, this is all being performed on our 128 bit secured server. Verify that your shipping and billing information is correct and then enter your credit card information: type of card, card number, expiration date and the name, exactly as it appears on your card. Once entered, select Checkout. The system will now authorize your card. Once card authorization is complete, you will be presented with your confimation page confirming your order. This is your receipt, use the print button to print an invoice for your records. You will also receive e-mail notification of your order.

Phone/Fax (Checks & Money Orders): We also accept payment by regular check and/or money order. Make your selections and add the items you want to your "shopping cart". Select the method of payment as Phone/Fax. What this does is assigns you an order number and notifies us that you have placed an order and to wait for payment - it also computes the cost of shipping. Then print out your confirmation page and mail your payment to us (at the address listed below).

Once payment by check is received, we will wait for the check to clear the bank, and then will ship your order as soon as possible. If payment is via credit card, we'll ship your order as soon as possible after we verify the card.

Mailing Address:
Victory Models
PO Box 152239
Cape Coral, FL 33915-2239
USA

We have done away with the weekly batch shipping and moved to next business day shipping. This helps us clear the queue on our end and gets your items to you faster. We've been testing this over the last 4-6 weeks and are hovering around 95% next day shipping with 100% of orders shipped within 2 business days. The only time this doesn't hold true is if something is ordered that is out of stock. This has only happened once in the last 15 months so shouldn't be a problem.

However, if you're concerned about the delinquency of your order, please don't hesitate to contact us, that's what we're here for. Besides, inquiring about the delinquency of the arrival of your order is the surest way for it to arrive the next day (seems like it's one of those corrolaries to Murphy's law). Check "Who We Are" below, as that should give you some insight as to how we do business.

We ship using USPS Priority mail whenever possible. For most orders this is the least expensive and quickest way possible to get items to our customers. Most orders that we ship are under one pound and therefore will ship for the flat rate of $3.85. For orders over one pound Priority Mail have moved to a zone system. However, given that we do get our shipping fees directly from the USPS servers, you can rest assured that you're only paying cost for shipping. Remember, if you're ordering books or large quantities or items the rate can be higher.

Bottom line on shipping, is that it is NOT a profit center for us, unlike many mail order modeling companies. We try to estimate shipping expenses as close to those that we incur, and don't try to mark them up.

We have determined the reason for the ridiculous shipping rates for overseas orders. Our software is hardcoded to get the "Global Express" option on international rates. So for the time being, when entering your address on the Checkout page, PLEASE use State Code 00 for "Overseas Order" and United States as your country. Our software vendor is aware of this issue and should have a fix for us soon. You will have the balance of your shipping charge billed separately to your credit card. It's a little more work for us, but we really do only want to charge you cost for shipping your order.

Please continue to enter your FULL and CORRECT mailing address in the Special Instructions field. Thanks for your help in this, we will have it fixed soon!

For customers outside the US, we use US Mail, and can ship either Air or Surface. We've configured the site with weights and dimensions of each item we stock, so you the software, using a link to the USPS servers will provide you with the cost of shipping to your location. We typically recommend airmail, especially considering how light most of our items are. Decals can be shipped for under $5.00 and sometimes even under $3.00 to almost anywhere in the world. Detail sets are not much more.

Note that we pack our orders as small as possible in order to be able to use the Letter Mail rate (some of you know it as "Small Packet") However, if you order enough items, or significantly heavy items (such as books) you will be charged for full Parcel Post rates.

We will accept returns, however, you have to first clear the return with us, drop us an e-mail, and more often than not we will be able to come to a satisfactor solution for all parties. Note that any return request must be filed within 30 days of purchase. Please don't come to us four months later after you've found out from the latest review that the seat in the set you've purchased has the wrong kind of buckles for the subject you're building.

Also note that before you return a resin product due to faulty casting or broken parts, you should attempt to contact us for replacements. Most of our suppliers have VERY generous replacement policies and will usually ship replacement parts (sometime more than you'll need) directly to you no questions asked, most of the time without even asking for you to return the defective part. Simply let us know your issue and we will pass it along to our supplier and begin to work on getting the replacements you need.